My stay at Sauna & Capsule Hotel Rumor Plaza in Kyoto was fantastic overall, with excellent amenities and a welcoming atmosphere. The capsules were surprisingly spacious and quiet, which made it easy for me to get a good night's sleep after a busy day exploring. However, the locker room space was quite small, making it challenging to store my luggage comfortably during my stay.
Rooms
10.0
The Capsule Room for Male - Upper Level was surprisingly quiet and clean, providing enough space for me to sit comfortably. The sleep quality was excellent, allowing me to rest well. The provided amenities like pyjamas and towels were abundantly available, which I appreciated.
Service
10.0
I received fantastic service from the staff, especially Julia at the front desk. She was very helpful and courteous, providing excellent customer service throughout my stay. The overall hospitality made me feel welcomed and taken care of.
Location
10.0
The hotel is conveniently located near the downtown area and is close to many tourist attractions, including the Fushimi-Inari shrine. The neighborhood is charming, making it easy for me to explore Kyoto's historical spots.
Dining
10.0
The breakfast offered was a good mix of traditional Japanese dishes and continental options. I thoroughly enjoyed the grilled mackerel, miso, and rice, which were far better than I expected from a hotel breakfast.
Facilities
9.0
The facilities were impressive, featuring a public bath with various options, including a sauna and jacuzzi. I found the toiletries provided (like shaving cream and moisturizers) to be very convenient. However, it would be nice to have a private bath option available.
Joe
United States of America,
March
2025
5.6/10
I had a pleasant stay at the Sauna & Capsule Hotel Rumor Plaza. The built-in spa was amazing and exceeded my expectations. However, I found the temperature setting throughout the building was a bit too warm for my liking, and getting around the floors with the elevators was somewhat annoying.
Rooms
8.0
My capsule room was spacious and comfortable, though the ventilation could be improved since the smoking area had a smokey smell at times.
Service
10.0
The staff was very friendly and accommodating, making my stay enjoyable.
Location
10.0
The location was convenient to many tourist attractions and in a very nice neighborhood, which I really appreciated.
Dining
10.0
The included breakfast was delicious and satisfied my appetite at 6am, with a good variety on the menu.
Facilities
8.0
The spa and sauna area were great. However, I found large luggage had to be stored separately in compact lockers, which was a minor inconvenience.
David
United States of America,
January
2025
6.8/10
My stay at Sauna & Capsule Hotel Rumor Plaza was quite unique. I loved the sauna facilities and the comfortable bedding, though I did find the capsule somewhat subjective in comfort. The location is fantastic, but there were a few restrictions, especially regarding the communal showers. Overall, it was a nice experience, but some aspects could use improvement.
Rooms
8.0
I stayed in a lower-level capsule and found the bedding comfortable. However, the air conditioning ran all night, and I would have preferred better insulation for the pod’s door.
Service
9.0
The staff were polite and did their best to communicate in English, which I appreciated. Their willingness to assist made my stay smoother.
Location
10.0
The location was excellent, right in the heart of Gion and close to everything. It made exploring Kyoto so easy.
Dining
7.0
Breakfast was decent, with similar options each morning, but still satisfying for a capsule hotel. I enjoyed the homemade cakes as part of the offerings.
Facilities
7.0
The saunas were great, and I appreciated the cleanliness of the facilities. However, I noticed there could be more water points available, and the public shower arrangements might be a culture shock for some.
Charles
United States of America,
December
2024
6.2/10
My stay at Sauna & Capsule Hotel Rumor Plaza was a mixed bag. While the location is fantastic and the amenities like the spa and restaurant have great potential, several policies made my visit uncomfortable. The cleanliness left much to be desired, and I found some of the restrictions on personal items quite inconvenient.
Rooms
5.0
The capsule room I stayed in was spacious and comfortable, which was a plus. However, the linens were unwashed and there was an unpleasant musty odor that I couldn't get past.
Service
5.0
I encountered friendly staff who tried to be accommodating. However, I felt that there was a lack of attentiveness, especially when it came to cleanliness and comfort.
Location
9.0
The hotel is situated in a lovely neighborhood and is conveniently close to downtown and attractions like Fushimi-Inari shrine.
Dining
6.0
The restaurant offered a good variety of food including vegan options. The included breakfast was decent, but I wished I could enjoy it in my own clothes instead of the provided pajamas.
Facilities
5.0
The spa and sauna area had great amenities, yet the restrictive policies regarding personal items and the laundry setup were frustrating. I struggled with the temperature control in the common areas as well.
Mike
United States of America,
October
2024
7.4/10
My stay at Sauna & Capsule Hotel Rumor Plaza in Kyoto had its ups and downs. The hotel's location is fantastic, right near Gion and filled with restaurants and pubs. Unfortunately, the cleanliness was lacking, and I encountered some odd policies that made me feel less welcome.
Rooms
5.0
The capsule rooms were spacious and comfortable, but the linens were not clean, which was a letdown.
Service
5.0
Customer service left a lot to be desired. The staff seemed indifferent, and language barriers made communication tricky.
Location
9.0
The location is a major highlight, just a short walk to downtown and in a lively neighborhood.
Dining
5.0
Breakfast wasn’t satisfying, and I felt the options could definitely use some improvement.
Facilities
7.0
The spa was great, especially the rooftop area, but the tattoo policy was disappointing.